SolutionsRoleHuman Resources

Keep critical knowledge when people leave

Ontora runs structured exit and onboarding interviews, turning undocumented know-how into role briefs new hires can use — and giving HR evidence on where the employee journey breaks.

All solutions
  1. Ontora

    What will the next person in your role need to know that isn't in the handbook?

  2. Employee

    The customer history lives in a shared inbox. The CRM looks complete, but everyone checks the inbox before calling.

  3. Ontora

    Who owns explaining that during onboarding today?

account manager · exit interview · illustrative

Knowledge that stays

Every departure can improve the next employee's first weeks.

  1. Capture the handover people forget

    Structured follow-ups surface the contacts, workarounds, and judgment calls that rarely make it into an exit form.

  2. Build living role briefs

    Turn what experienced employees know into practical context new hires can use, then update it with every interview.

  3. See patterns across the journey

    Compare onboarding, day-to-day work, and exit accounts to find recurring friction instead of isolated anecdotes.

Use cases

Three use cases.One journey.

Each stage answers one question with evidence from the people doing the work.

  1. 01Process mappingHow does work actually get done?
  2. 02AI Maturity AssessmentWhere do we actually stand?
  3. 03Employee on/offboardingWhat leaves with people — and what do new hires need to know?

Start with one team and one question.

The first campaign can focus on one workflow, one decision, or one part of the organization. The evidence stays useful as the scope grows.