Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Ontora services, including our website, applications, and related services (collectively, the “Service”). The Service is provided by:

Ontora (“Ontora”, “we”, “us”, “our”)
Contact: support@ontora.com

By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

1. The Service

Ontora provides software to help teams capture, structure, and work with organizational knowledge and workflows, including via integrations with third-party services (e.g., Google). Features may change over time.

2. Eligibility and Accounts

You must be at least 18 years old and able to enter into a binding contract. You are responsible for all activity under your account and for keeping your credentials secure.

You agree to provide accurate account information and to keep it updated.

3. Subscription, Fees, and Taxes

Some features require a paid subscription. Prices, billing cadence, and plan details will be shown at checkout or in an order form.

Unless stated otherwise:

• Fees are non-refundable and billed in advance.
• You are responsible for applicable taxes (VAT, sales taxes, etc.), except taxes based on Ontora's income.
• We may change pricing or plans with reasonable notice. Changes will apply at the next renewal or as otherwise stated.

4. Acceptable Use

You will not:

• Use the Service in a way that violates laws or regulations.
• Attempt to gain unauthorized access to the Service or related systems.
• Reverse engineer, decompile, or attempt to extract source code except where permitted by law.
• Interfere with or disrupt the Service (including via automated abuse, scraping that breaches rate limits, or security probing).
• Upload or transmit malware or harmful code.
• Use the Service to infringe intellectual property rights or to process data unlawfully.

We may suspend or terminate access for violations or to protect the Service, users, or third parties.

5. Customer Content and Data

“Customer Content” means content you or your users submit, upload, or otherwise make available through the Service (including documents, transcripts, notes, and other materials).

You retain ownership of Customer Content. You grant Ontora a limited license to host, process, transmit, and display Customer Content solely to provide and improve the Service and as otherwise described in our Privacy Policy.

You represent that you have all rights and permissions needed to provide Customer Content and that processing it via the Service is lawful.

5.1 Data Protection and Privacy

Our processing of personal data is described in our Privacy Policy. Where required, we may offer a data processing agreement (“DPA”).

6. Integrations and Third-Party Services

The Service may allow you to connect third-party services (e.g., Google). Your use of third-party services is governed by their terms and policies. Ontora is not responsible for third-party services, including their availability, security, or changes.

If you connect a third-party account, you authorize Ontora to access and process data from that service as needed to provide the integration.

7. Intellectual Property

Ontora and its licensors own all rights, title, and interest in the Service, including software, interfaces, and documentation, excluding Customer Content.

You may not use our trademarks without written permission.

8. Confidentiality

Each party may receive confidential information from the other. You agree to protect confidential information using reasonable care and not disclose it to third parties except as required to use the Service or as required by law.

Confidentiality obligations do not apply to information that is publicly available without breach, independently developed, or rightfully received from a third party.

9. Security

We use reasonable technical and organizational measures to protect the Service. However, no system is 100% secure. You are responsible for securing your accounts and devices and for configuring access controls appropriately.

10. Beta Features

We may label some features as beta/preview/experimental. Beta features are provided “as is” and may be changed or discontinued at any time.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms, if required by law, or to protect the Service.

Upon termination:

• Your right to access the Service ends.
• Fees paid are not refundable except where required by law.
• We may delete Customer Content after a reasonable period, subject to legal requirements and our retention policies.

12. Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Ontora disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

13. Limitation of Liability

To the maximum extent permitted by law:

• Ontora will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill.
• Ontora's total liability for any claim relating to the Service will not exceed the amounts paid by you to Ontora for the Service in the 12 months before the event giving rise to the claim (or €100 if you have not paid any fees).

Some jurisdictions do not allow certain limitations, so these may not apply to you.

14. Indemnification

You will indemnify and hold Ontora harmless from claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of:

• Your Customer Content,
• Your use of the Service in violation of these Terms or law,
• Your infringement of third-party rights.

15. Changes to the Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice (e.g., via email or within the Service). Continued use after the effective date means you accept the updated Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Germany, excluding conflict-of-law rules.

If you are a business (Unternehmer), the exclusive venue for disputes will be Berlin, Germany.

17. Contact

Questions about these Terms: support@ontora.com